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Upgrades

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    What is an upgrade?

    When you come to the end of your contract, you can get a new deal on the same network. But you get to keep your number when you move to the new deal, and you usually don’t get credit checked (so there’s no new mark against your credit file). That’s essentially what an upgrade is!
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    How do I upgrade?

    Sadly, at this stage we do not offer the ability to upgrade your device via Samsung.com.
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    Do you offer upgrades on EE?

    Sadly, at this stage we do not offer the ability to upgrade your device via Samsung.com.
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    Do you offer upgrades on Three?

    Sadly, at this stage we do not offer the ability to upgrade your device via Samsung.com.
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    Do you offer upgrades on Vodafone?

    Sadly, at this stage we do not offer the ability to upgrade your device via Samsung.com.
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    Do you offer upgrades on O2?

    Sadly, at this stage we do not offer the ability to upgrade your device via Samsung.com.
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    You don’t offer upgrades on my network, can I still get a better deal?

    Absolutely! We work directly with the UK’s three best networks: EE, O2, Three and Vodafone. Pick a new deal from our website.

    How to keep your number when moving networks:
    1) Text PAC to 65075 to get your PAC code.
    2) Place an order for a new mobile phone and enter your PAC in checkout when prompted.
    3) Once your new mobile phone is connected, your number will get automatically transferred across, while your old contract gets cancelled.