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How to Return Your Phone

  • Remove Google and Samsung accounts (Head to Settings > Cloud and Accounts)
  • Erase and reset your device (Head to Settings > General Management > Reset > Factory Data Reset.)

Please use appropriate packaging to protect the mobile phone, as you will be liable to cover the cost of any damage to it.

  • Use the brown cardboard box you received the phone in
  • Or another sturdy box, padded so the phone doesn’t move around inside
  • Put a return address on the box
  • Put your contact name, address and telephone number inside
  • Seal securely

You will be liable for the phone and contract until we have received it.

  • Use an insured delivery service such as Royal Mail Special Delivery

  • Deliver to:
    Samsung Returns
    Appleby Lodge Way,
    Sywell Road,
    NN8 6BS