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Exchanges

Please let us know why you’d like to exchange your phone.

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    I’m having problems with my mobile signal.

    Try these solutions;

    1) Make sure your network/carrier settings are up to date. On Android, try updating the software in your Settings. You may also need to update your network/carrier version, either from your Settings app, or by going into your Phone app, then pressing the Menu icon followed by Settings. In there, you might find an option to update the version.

    2) If you’ve tried the solution above, and you can’t get signal anywhere, your SIM might be faulty. Try it in another phone on the same network, and if that device doesn’t receive any signal, please contact your network directly to order a replacement SIM and SIM swap.

    EE: 0800 956 6000

    O2: 0344 809 0202

    Three: 0333 338 1001

    Vodafone: 0333 304 0191

    3) If you insert your SIM card into another phone on the same network, and it does get signal, your phone could be faulty. You might need to organise an exchange or repair, by contacting Samsung directly.

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    My mobile phone is faulty.

    Please see our Faulty Products page for help and advice.
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    I’d like a different colour or phone.

    If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different colour or phone for you. Please see how to exchange your phone.
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    I’d like a different deal or network.

    If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different colour or phone for you. Please see how to exchange your phone.
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    I meant to order a different deal or network.

    If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different colour or phone for you. Please see how to exchange your phone.
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    Exchanging or repairing other faulty phones

    You benefit from a manufacturer warranty, which means you may be able to get any faults repaired for free. To do so, please contact Samsung directly on 0330 726 7864