COVID-19 Update

Order Processing: Operating as normal

We would like to reassure all our customers that we are operating as normal, meaning you can still place an order and have it processed the same day for free next-day delivery, subject to availability.


Customer Service: Increased waiting times

To protect the safety and wellbeing of our staff, we are currently operating at reduced capacity in our call centre meaning there may be a delay in answering your call.


Please check your email or use our online Order Checker for updates to your order, and browse our help pages for answers to our most common questions.

We are working hard to restore our normal service levels while maintaining a safe, COVID-secure environment for our employees. We appreciate your patience at this time.


Delivery and Availability

There may be a delay on a small number of devices, due to supply interruptions caused by the coronavirus outbreak. Deliveries to remote areas may temporarily take slightly longer. And SIM only orders are temporarily no longer being delivered on Saturdays but will continue to be delivered Monday to Friday as normal.

iPhone 12 Pro availability...

COVID Security

We’re doing everything we can to protect both our customers and employees amid the coronavirus outbreak. We’re closely monitoring official updates and following guidance from the Government and the NHS to make sure we are doing the right things at the right times. Which includes doing everything we can to set our entire business up to operate remotely from our homes, while employing social distancing and increased hygiene methods for those unable to work from home.

If you have any questions, please check our FAQs below or email us at [email protected]. Please bear in mind that there may be longer than usual call queues, so we'd recommend dropping us an email and we'll respond as soon as we can.

For updates on an existing order, please use our online Order Checker.


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    Will my order still be processed the same day?

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    Can I still get free next-day delivery?

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    What delivery service do you use?

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    My order is out of stock. Can I choose something else?

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    What precautions have your delivery service put in place?

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    How do I get refunded after cancelling?

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    Will you still deliver to me if I’m in self-isolation?