Delivery

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    How much is delivery?

    Delivery is FREE on all mobile phones.
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    Which courier do you use?

    The majority of mobile phone and accessory orders are shipped via DPD Next Day.
    You can get in touch with DPD online or by calling 0121 275 0500.

    All SIM only orders and mobile phone orders to remote postcodes (listed below) are shipped via Royal Mail 1st Class.
    Get in touch with Royal Mail online or by calling 0345 774 0740.

    Remote postcodes include the following:

    AB - AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56
    FK - FK17, FK18, FK19, FK20, FK21
    GY - GY9
    HS - HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
    IV - ALL
    KA - KA27, KA28
    KW - KW0, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17
    PA - PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78
    PH - PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH45, PH46, PH47, PH48, PH49, PH50, PH51, PH52, PH53, PH54, PH55, PH56, PH57, PH58, PH59, PH60, PH61, PH62, PH63, PH64, PH65, PH66, PH67, PH68, PH69, PH70, PH71, PH72, PH73, PH74, PH75, PH76, PH77, PH78, PH79, PH80, PH81, PH82, PH83, PH84, PH85, PH86, PH87, PH88, PH89, PH90, PH91, PH92, PH93, PH94, PH95, PH96, PH97, PH98, PH99
    TR - TR21, TR22, TR23, TR24, TR25
    ZE - ALL
    BT - ALL
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    How do I contact the courier?

    For mobile phone orders: Contact DPD online or by calling 0121 275 0500.

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    When will my order be delivered?

    We offer free next-day delivery, 7 days a week, on all orders that pass both ours and the network's checks (for contract orders).

    Mobile phone customers will receive a text or email once your order has been collected, confirming the date of delivery and tracking details. A text or email will be sent to you on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am - 7:30pm.

    Delivery may take longer for addresses in the Scottish Highlands and Northern Ireland.
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    What if my order's out of stock?

    Delivery will be delayed until it’s back in stock, at which point, we’ll ship it for next-day delivery if your order passes both ours and the network’s checks (for contract orders).
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    How do I track my delivery?

    Mobile phone customers can see where your order is (and find out when the delivery driver is just 15 minutes away) by tracking it online.

    Make sure you download the DPD app to manage your delivery.
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    Do you deliver on weekends?

    Yes, we deliver 7 days a week!

    Orders placed before 9pm on Fridays will be delivered on Saturday, so long as they pass both ours and the network's checks (for contract orders). Orders placed up to 4pm on Saturdays will be delivered on Sunday.
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    Will you contact me when my order is shipped?

    Mobile phone customers will receive a text or email once your order has been collected, confirming the date of delivery and tracking details. A text or email will be sent to you on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am - 7:30pm.
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    Can I choose when my order is delivered?

    Mobile phone customers will receive a text or email on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am - 7:30pm. You'll be able to access options to rearrange delivery from the message.
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    Do I need to sign for my delivery?

    Mobile phone deliveries need to be signed for.
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    What happens if I miss my delivery?

    DPD will leave a calling card (with contact details) and reattempt the following day. If your second delivery is missed, your order will be returned to your nearest DPD depot for five working days. You can get in touch with DPD online or by calling 0121 275 0500.
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    What do I do if there’s a delay to my delivery?

    Mobile phone orders: Contact DPD online or by calling 0121 275 0500.
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    What do I do if my order’s delivered and signed for, but I haven’t received it?

    Ask anyone in your household, as well as your neighbours, whether they’ve accepted delivery. If they haven’t, please contact DPD online or by calling 0121 275 0500. They may be able to provide specific details to help.

    If you’ve spoken with DPD, and haven't been able to locate your parcel within 24 hours, please contact us on 0345 413 6200.
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    Where in the UK do you deliver to?

    We deliver to all UK mainland postcodes, though deliveries to the Scottish Highlands may take longer. We also deliver to Northern Ireland, but again, deliveries may take longer. We don’t deliver to the Channel Islands.