Questions Answered
Customer Services - Answers
QUESTION: I've changed my mind, what can I do?
ANSWER: If you've changed your mind you can return your phone to us in an unused condition within 7 days of the date on your sales invoice.
You will need to ensure you return everything back to us in pristine condition and also include a cover letter stating the reason you are returning the handset. We recommend that you return the handset to us with Royal Mail Special Delivery to the following address: MobileShop.com, Contract House, Turnpike Business Park, Alfreton, Derbyshire, DE55 7AD.
If you have received your gift, you will also need to return this to us in an unused condition with your handset as we will be unable to request cancellation of a contract until we have received all goods from you. This could delay or even prevent your contract being cancelled.
