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Customer Services - Answers

PLEASE NOTE: These questions and answers apply only to mobile phone orders which have been processed and despatched directly by MobileShop.com Ltd. This excludes orders which have processed and despatched by Vanilla Mobile on behalf of MobileShop.com Ltd or orders which have been placed via other partner retailers.

Your Question was?

Mobile Phone Network Contact Details

The Answer is

We deal with the connection of your mobile phone to your network or service

provider. Unfortunately after this has been carried out, due to the data protection

act we are unable to access any information about your mobile phone account

or monthly airtime bill.



If you have queires about any of the following, please contact your network

or service provider directly who will be happy to assist you:-



- Details about your monthly bill or payments to your account

- Details of your inclusive minutes and/or texts and tariff enquries

- Changing of personal account details such as address, bank details etc Requesting

international access/roaming to be added to your mobile

- Requesting sim card PIN/PUK codes



BT Mobile Customer Service BT Mobile

Customer Services: 0800 3287 526

Opening Times: 08.00-22.00 Mon-Sun

www.bt.com/mobile



Orange Customer Service Orange

Customer Services: 07973 100 150 150 from Orange mobile phone (free)

Opening Times: 24/7

www.orange.co.uk



O2 Customer Service O2

Customer Services: 08705 860 860 100 from O2 mobile phone (free)

Opening Times: 08.00-21.00 Mon-Sun

www.o2.co.uk



T Mobile Customer Service T-Mobile

Customer Services: 0845 4 125 000 150 from T-Mobile mobile phone (free)

Opening Times: Mon-Sat: 08.00-22.00, Sun: 08.00-20.00

www.t-mobile.co.uk



Three Customer Service 3 (Three/3G)

Customer Services: 08707 330 333 333 from 3 mobile phone (free)

Opening Times: 24/7

www.three.co.uk



Virgin Customer Service Virgin Mobile

Customer Services: 0845 6000 070

Opening Times: 24/7

www.virginmobile.com/mobile/



Vodafone Customer Service Vodafone

For all billing, account & PIN/PUK code enquries:

Vodafone

Customer Services: 08700 700 191 or 191 from your Vodafone mobile phone.

Opening Times: Mon-Fri: 24/7


For all other network/service related enquiries:

Vodafone Direct Customer Service Vodafone Direct

Customer Services: 07836 191 191 or 191 from Vodafone mobile phone.

Opening Times: 24/7

www.vodafone.co.uk

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