Customer Services

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Should you need any help or advice following your purchase from us, please contact our team of friendly 'After Sales Care' staff who will be more than happy to take your call and assist you.

Frequently Asked Questions

Placing an Order

How long does delivery take?

Can I order by telephone?

Can I cancel my order?

How do I place an order?

Is the website secure for ordering?

Dispatch Options & Delivery Information

How does my handset get delivered?

How does my free gift get delivered?

What happens if I miss the delivery of my handset?

What happens if I miss delivery of my free gift?

Is redelivery of my handset free?

Is redelivery of my free gift free?

Mobile Phone Handset Insurance Information

When does my insurance cover commence?

How much is my insurance premium and how will it be collected?

Where can I obtain a copy of the insurance terms and conditions?

Can I fax my claim form to you?

Why shouldn't I cover this under my household Insurance?

What does the insurance cover me for?

Am I able to benefit from this insurance if I live outside the UK?

Returns Information

Returns Policy

I've changed my mind, what can I do?

How do I return my phone?

Why should I send my phone by Special Delivery?

Keep/Transfer My Existing Mobile Number

Can I keep my existing mobile phone number?

How do I upgrade my phone?

Sales Hotline: 0800 054 6545

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