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Customer Services

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MobileShop Customer Services

Information for customers who bought from us before 24th December 2010Should you need any help or advice following your purchase from us, please contact our team of friendly 'After Sales Care' staff who will be more than happy to take your call and assist you.

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Frequently Asked Questions

Placing an Order
  • Can I order by telephone?
  • How long does delivery take?
  • Can I cancel my order?
  • How do I place an order?
  • Is the website secure for ordering?
Dispatch Options & Delivery Information
  • How does my handset get delivered?
  • What happens if I miss the delivery of my handset?
  • How does my free gift get delivered?
  • Is redelivery of my handset free?
  • What happens if I miss delivery of my free gift?
  • Is redelivery of my free gift free?
Mobile Phone Handset Insurance Information
  • When does my insurance cover commence?
  • Where can I obtain a copy of the insurance terms and conditions?
  • How much is my insurance premium and how will it be collected?
  • What does the insurance cover me for?
  • Why shouldn't I cover this under my household Insurance?
  • Can I fax my claim form to you?
  • Am I able to benefit from this insurance if I live outside the UK?
Returns Information
  • Returns Policy
  • I've changed my mind, what can I do?
  • How do I return my phone?
  • Why should I send my phone by Special Delivery?
Keep/Transfer My Existing Mobile Number
  • Can I keep my existing mobile phone number?
  • How do I upgrade my phone?

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