BasketRedemption Process
Line Rental Discount by Redemption Process
If your order was placed prior to 24th December 2010, then please contact lisa.hartley@valuecomparison.co.uk regarding the line rental discount redemption process. If your order was placed after that date, then please follow the steps below to redeem your cashback.
12 Month Contract - Redemption Process
Line rental discounts for 12 month contracts and text pack/bundle refunds will be paid in four equal amounts on timely redemption of each of the four claim vouchers (supplied with your mobile phone), with the appropriate network bills.
Make your claim by sending in:
- Your first five airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 5th airtime bill.
- Your 6th and 7th airtime bills and your second claim voucher within 60 days of the date on your 7th airtime bill.
- Your 8th and 9th airtime bills and your third claim voucher within 60 days of the date on your 9th airtime bill.
- Your 10th, 11th and 12th airtime bills and your fourth claim voucher within 60 days of the date on your 12th airtime bill.
All claims should be received within the time period set out on each voucher. Bills received after the period specified will not qualify for line rental discounts or cash backs. Each bill must show that your tariff has not changed since the time of connection.
18 Month Contract - Redemption Process
Line rental discounts for 18 month contracts and text pack/bundle refunds will be paid in five equal amounts on timely redemption of each of the five claim vouchers (supplied with your mobile phone), with the appropriate network bills.
Make your claim by sending in:
- Your first four airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 4th airtime bill.
- Your 5th, 6th 7th and 8th airtime bills and your second claim voucher within 60 days of the date on your 8th airtime bill.
- Your 9th, 10th, 11th, and 12th airtime bills and your third claim voucher within 60 days of the date on your 12th airtime bill.
- Your 13th, 14th and 15th airtime bills and your fourth claim voucher within 60 days of the date on your 15th airtime bill.
- Your 16th, 17th and 18th airtime bills and your fifth claim voucher within 60 days of the date on your 18th airtime bill.
All claims should be received within the time period set out on each voucher. Bills received after the period specified will not qualify for line rental discounts. Each bill must show that your tariff has not changed since the time of connection.
24 and 36 Month Contract - Redemption Process
Line rental discounts for 24 and 36 month contracts and text pack/bundle refunds will be paid in six equal amounts on timely redemption of each of the six claim vouchers (supplied with your mobile phone), with the appropriate network bills.
Make your claim by sending in:
- Your first five airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 5th airtime bill.
- Your 6th, 7th, 8th, 9th and 10th airtime bills and your second claim voucher within 60 days of the date on your 10th airtime bill.
- Your 11th, 12th, 13th and 14th airtime bills and your third claim voucher within 60 days of the date on your 14th airtime bill.
- Your 15th, 16th and 17th and 18th airtime bills and your fourth claim voucher within 60 days of the date on your 18th airtime bill.
- Your 19th, 20th and 21st airtime bills and your fifth claim voucher within 60 days of the date on your 21st airtime bill.
- Your 22nd, 23rd and 24th airtime bills and your sixth claim voucher within 60 days of the date on your 24th airtime bill.
All claims should be received within the time period set out on each voucher. Bills received after the period specified will not qualify for line rental discounts. Each bill must show that your tariff has not changed since the time of connection.
Cashback Redemption Terms & Conditions
These term apply to orders placed after 11am on 24th December 2010. Customers who placed orders prior to this date should contact lisa.hartley@valuecomparison.co.uk for full details of how to claim.
Line rental discounts are calculated using the line rental cost at the time of purchase.
Only Original bills or clear, legible photocopies or print-outs of online bills will be accepted. Copies sent by fax will not be accepted. Please take copies before you send original bills to us as we will not be able to return them. We strongly advise you to send your bills by Recorded or Special Delivery.
Line Rental Discounts by Redemption offers are limited to two per-household per-year.
Claims will only be accepted if accompanied by the appropriate discount voucher.
All Discount claims will be paid by BACS directly into the bank account customers supply us with when ordering the mobile phone. This bank account cannot be changed so please make sure that you supply us with correct details when ordering your phone.
All successful cash back claims will be paid in approximately 40 days of receiving your claim (effective for orders received after 24th December 2010 - this may be effected by bank holidays). The actual date that you should expect the payment will be sent to you by email when we confirm that your claim has been successful.
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