OFCOM Cash Back Guidelines
Our Cash Back comparison rating is simple. We regularly check the Cash Back Redemption Terms & Conditions of each mobile phone retailer against the five key guidelines set out by OFCOM.
These guidelines were put in place to ensure mobile phone retailers give customers a fair set of redemption rules for which to claim their Cash Back incentives.
We’ve listed the five guidelines and each retailer below and clearly show you with a tick or a cross, which guidelines complied with. Meaning a five out of five meets all of the OFCOM recommendations, giving you increased peace of mind for your cash back claim.
- Requirement that the customer submits their original invoice statements.
- Imposition of a charge for processing a cashback claim.
- Requirement that cashback claims are submitted within an unreasonably short period of time, such as anything less than 60 days.
- Terms stating that a cashback payment will not be made if the customer has an outstanding balance on their account.
- The terms of the offer must not be unduly restrictive, such as any failed claims invalidating all future claims.
| Retailers | Guideline 1 | Guideline 2 | Guideline 3 | Guideline 4 | Guideline 5 |
|---|---|---|---|---|---|
| FindMeAMobile |  |
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| Mobile Phone Central | |
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| BuyMobilePhones.net | |
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| Carphone Warehouse | |
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| Mobiles2YourDoor | |
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| Phones 4U | |
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| Beepy.co.uk | |
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| Dialaphone | |
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| Mobiles.co.uk | |
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| The Link | |
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| Affordable Mobiles | |
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| Mobile Express | |
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